I am an experienced Product Manager currently operating my own consulting firm, Lodestarr, where I focus on empowering small to medium sized organizations that want to harness non-traditional digital solutions to enhance ux/cx. I specialize in multichannel digital innovation for retailers and services and am currently working on mobile applications, personalization, machine learning and AI for immersive omnichannel experiences. My most exciting implementations include, driving the adoption of mobile apps, interactive technology for material goods and chatboxes …